Customer Service

Kiya.ca Delivery and Returns

We hope you love your KIYA knives. Here are our delivery and returns policies to help make sure we meet your expectations. If there is anything else you would like to know about your delivery or return status, please Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Orders will be shipped the next business day after placing your order. Orders you place with Kiya.ca late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

We ship via UPS, FedEx, and Canada Post to all Canadian provinces and the contiguous United States. We do not ship to military addresses or United States PO boxes. Delivery to remore Canadian locations may take longer, please include both your street address and PO Box when placing your order.

Merchandise total *STANDARD
2—14 day shipping **
EXPEDITED
1—5 day shipping **
Any order amount Free Shipping C$50

*before tax and additional charges

**when shipping your order one business day after it was placed

Returns and Replacements

If for any reason you have changed your mind or are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt of merchandise.

You are responsible for return shipping. Knives damaged during use can not be returned and will not be accepted. Unused knives need to be returned in original condition, with original packaging. If returned items arrive damaged due to improper packing, a restocking fee will apply.

To return your item, first file a return request by emailing shop@cilantrocooks.com with your order ID, the item you purchased, the reason for the return, and whether you prefer a refund or replacement (replacements are only offered in case of having received a damaged item due to shipping, we will need pictures to file a claim with the carrier). We will then look into the case and contact you about how to proceed further. Returned items without an approved return request will not be processed.

Returning Merchandise by Mail

Once your return request has been approved by email, you can go ahead and send the item back following the next steps. Returned items without an approved return request will not be processed.

On the back of the packing slip enclosed with your Kiya.ca order, please note the reason(s) for return.

Items can be returned to the following addresses:

Canada:

Cilantro The Cooks Shop Inc.

936 Highway 325

Blockhouse, NS B0J 1E0

Canada

United States:

Cilantro The Cooks Shop Inc.

505 East Huntland Drive, Suite 540

Austin, Texas 78752

USA

Once you have shipped the package, please notify us by email. After having received your package, please allow 7 business days for Cilantro The Cooks Shop Inc. to process your return. If for any reason you haven't heard back from us yet or if you want to check up on the status of your delivery or return, you can always contact us.

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